Broker transition

Switch Easily from Your Customs Broker to Declarium

Solution approach

How to switch easily to Declarium

Tell us which customs procedures and shipment flows your current broker handles. Together we agree data handover, required authorizations, and the start date. You then send your invoices or shipment data to Declarium. We handle the agreed declarations and return status updates, queries, and documents in one place.

  • Agree countries, procedures, and authorizations together
  • Send your existing invoices and shipment data
  • Receive customs clearance, status, and documents through Declarium

Why companies switch customs agents or service providers

Many companies do not switch because the current provider is fundamentally wrong, but because the process no longer fits the volume. Email attachments, manual follow-up questions, unclear status, and missing data feedback slow operations once customs becomes recurring work.

  • Less dependency on email and PDF workflows
  • More visibility into status, errors, and documents
  • Cost savings through less manual coordination and rework

Start with Declarium without integrating everything immediately

A transition does not have to begin with a large ERP project. Companies can use Document AI to read existing invoices and packing lists from PDFs or ingest shipment data through Excel/CSV uploads. When volume and process maturity increase, the customer system can later connect to the Declarium REST API.

  • Quick start through Excel/CSV uploads or Document AI
  • Later API integration by the customer team or integration partner
  • Status, documents, and questions returned to operations

What should be clarified before switching?

A clean transition starts with the basics: which procedures are handled by the current broker, which data sources exist, which authorizations or guarantees matter, and which historic documents must remain available? Declarium helps translate these questions into a workable process.

  • Define procedures, countries, goods flows, and volumes
  • Check EORI, authorizations, guarantees, master data, and documents
  • Handle open cases, archive, and evidence deliberately

Digital customs clearance with personal support

Switching to Declarium gives you operational customs clearance and a digital platform from one provider. Automated data intake and validation reduce repeated manual entries. Status updates, MRNs, and customs documents are available in one place. Our customs specialists handle your cases and work with you to resolve queries. For recurring volume, you can connect ERP, WMS, TMS, or shop systems through the REST API.

  • Personal customs specialists for day-to-day clearance
  • Transparent status, MRNs, and documents on one platform
  • Optional REST API integration with your systems

Data ownership and transparency after the switch

A common reason for switching is lack of transparency: companies do not know early enough which case has been accepted, where documents are stored, or which questions are still open. Declarium returns status, MRN, documents, errors, and questions in a structured way.

  • Status and document feedback for operations teams
  • Audit archive for customs evidence and later reviews
  • Better data basis for purchasing, shipping, warehouse, and compliance

When switching to Declarium makes sense

Declarium fits especially well when customs operations are recurring and several teams or systems are involved. For very rare one-off cases, a classic manual provider may be enough; recurring import, export, or transit workflows benefit from structured data, automation, and controlled exception handling.

  • Recurring import, export, or transit workflows
  • Need for fewer manual broker and email processes
  • Goal to reduce cost per case and internal coordination effort

Common Questions

Can companies switch customs brokers without interrupting shipments?

We agree the start date, open cases, data handover, and required authorizations with you before the switch. You can start with selected procedures or shipment flows and add more later. This lets you plan the transition around your ongoing operations.

What is the difference between a customs broker, customs agent, and customs service provider?

The terms are used differently across markets. They usually refer to an external partner that prepares or handles customs processes. Declarium takes over that operational customs clearance and combines it with personal customs support, a digital platform, and optional system integration.

Is ERP integration required before switching?

No. Companies can use Document AI to read invoices and packing lists from PDFs or ingest shipment data through Excel/CSV uploads. A later integration into the Declarium REST API can be implemented on the customer side.

Which data does Declarium need when switching from an existing provider?

Relevant information includes procedures, goods flows, countries, volumes, EORI, master data, item and commodity code data, documents, authorizations, guarantees, open cases, and requirements for status and document feedback.

Can Declarium fully replace an existing customs agent?

Yes. For the agreed countries and procedures, Declarium can fully replace your existing customs broker or customs agent. We check your data, prepare and submit declarations, resolve queries, and provide status updates and customs documents. You can start with individual shipment flows and expand the scope later.

What happens to historic customs documents?

Historic documents and evidence should be checked and secured before switching. Declarium supports new cases with structured document feedback and archiving; existing legacy data depends on its source and availability.

Which processes should be migrated first?

Good candidates are clearly scoped flows, such as a specific country, customer segment, warehouse, product group, or one procedure such as export, import, or transit.

Why not stay with a traditional customs broker?

A traditional broker can work well for one-off cases. When customs is recurring, emails, PDFs, manual status requests, and missing data feedback often create effort and avoidable process costs. Declarium is useful when the process should become more digital, visible, integratable, and cost-efficient.

Hendrik Schote & Chris Aufenanger

Co-Founders

Ready for the next step? Simply reach out to us. We look forward to the conversation.

Hundreds of users already trust Declarium.